Shipping policy


  • Introduction: “At Dr.SQ Skin Care, our goal is to provide you the best shipping options, no matter where you are. Our mission every day is to deliver to hundreds of customers across the world, and make sure that you deserve the most quality levels of responsiveness at any times”
  • Processing time: All orders are processed and sent for dispatch no longer than 1 week (but normally within 72 hours) after the order is placed.

  • Shipping time: In Australia, the orders are usually shipped by Australia Post. Once the items have been processed and left at Australia Post, they will be transported between 7 and 14 days to arrive at their destination. You are looking at 1-2 weeks of delivery time within Australia depending on Australia Post delivery times. You will be sent an Australia Post tracking number to track your product transit.

Dr.SQ Skincare endeavours to dispatch the product(s) ordered within seven (7) days from the payment receipt date. However, in most cases, your order will be shipped within two (2) working days. Dr.SQ Skincare will send a notification along with tracking details to you by email when your order is dispatched.

We offer express shipping on ALL orders, and shipping is FREE for all orders over $99. 
 

For domestic (within Australia) orders under $99, a flat shipping rate of $9.30 applies.

If in Australia, you should expect your parcel within 7-14 business days dependant on Australia Post. If your parcel does not arrive within this timeframe, please contact us at info@drsq.com.au and we will track it for you. Australia Post will deliver straight to your door, however, if undelivered a calling card will be placed in your letter box to notify you your parcel is ready to collect at your nearest post office.

If outside of Australia, shipping rates will vary according to weight and location. Shipping estimate will be calculated at checkout.

Dr.SQ Skincare is unable to accept responsibility for delays in delivery due to unforeseen circumstances such as natural disasters or delivery company strikes, etc.

International orders

Dr.SQ Skincare can ship international orders. Shipping charges are based upon the value of your order, the weight of your order, and the destination of your order. Contact us at info@drsq.com.au to arrange delivery. Please note that international shipping is not included in our free shipping over $99 offer. Orders that are designated for international shipping outside of Australia may be subjected to taxes, customs duties, and other fees by the destination country. The recipient is responsible for these fees. If the purchaser refuses a shipment, they are responsible for any import fees incurred, cost of returning the shipment, and the original shipping charges.