Refund policy

Dr.SQ Skincare guarantee

If you are not completely satisfied with your Dr.SQ product(s) please email to info@drsq.com.au If we are unable to resolve the problem, we will be happy to offer a replacement or exchange, providing the product has not been used.

Cancellations

You may email our customer care team within five hours of placing your order during business hours to request a cancellation. Refunds for cancellations are applied once we provide confirmation.

Exchanges

Exchanges cannot be made for products that have been opened or used. If you are exchanging a product due to your error such as an incorrect product, you will cover the return shipping cost. To arrange this, please contact customer service with your date of product delivery, order number, and product. We do not cover shipping costs for voluntary exchanges.

Promotions

We only accept one promotion code per order. Promotions are conditional upon quantity and specified timeframe. If you have difficulty in processing any promotions, please contact us. Follow us on Facebook and Instagram for the latest promotions and giveaways.

Returns

We want you to love your Dr.SQ Skincare purchase. If you are not totally satisfied, please send an email to info@drsq.com.au within 30 days of your purchase, and we will provide a return authorisation and mailing information.

If you are shipping an item more than $75, we recommend you use a shipping service with reliable tracking, or that you purchase shipping insurance. We cannot guarantee we will receive your returned item.